2014 Jeep Grand Cherokee - Consumer Reviews

-   Looks Nice, but Poor Quality

2014 Jeep Grand Cherokee Overland 4dr SUV 4WD (3.6L 6cyl 8A)
The Jeep seemed great at first, but now at 800 miles the UConnect System is horrible. The screen often turns black or freezes. The GPS sometimes shows the Jeep several hundred miles from the actual location. The clock doesn't keep the correct time so we have to update the clock at least once a week. We have also started getting a red screen saying the phone needs service that flashes on the screen, but then disappears. If we knew what we know now, we would have never bought the 2014 Jeep Grand Cherokee Overland. We spent a lot of money on something that is now just a pain and already headed back to the dealership for service.

- Great car, poor quality

2014 Jeep Grand Cherokee Overland 4dr SUV 4WD (3.6L 6cyl 8A)

Have had the car since April. Have had it back to the dealer 2x for issues with the 8.4 Uconnect system which only worked on occasion. After waiting 3 weeks for a new unit, I have had no problems. Overall the car is great, seats are not very comfortable though. As long as additional problems do not occur - I will be happy.

Favorite Features

LED running lights, large infotainment screen, comfortable ride, great style inside and out.

Suggested Improvements

Improve Quality, better apps for Uconnect, more comfortable seats.

- Why the Problems Chrysler???

2014 Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)

Just hit the 30 day mark of ownership of my 2014 Jeep Grand Cherokee Ltd. 5.7 v8 and here's what happened today: Engine Light, ABS Light, Brake Light, Airbag Light, Traction Control Light all suddenly came on! In addition, backup camera not functioning properly, can't open lift gate, and UConnect keeps cutting out completely! Took it to a Jeep Dealership (not where I purchased from, but it shouldn't matter, right!?) and their service shop was closed but they told me I could "rent" a vehicle...ARE YOU FREAKING KIDDING ME!!! I am taking it to the service shop at 7:30 am tomorrow and by hell or high water will be getting a loaner, at no cost, and will be having it out with the service team.

- Nice to look at, Horrific to drive

2014 Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)

The car drove like a dream for the first 500 miles. I'm at 8,200 and every mile in between has been a nightmare. The transmission slams up and down, causing a terribly uncomfortable ride-and remember it has 8 gears so it is constantly changing gears. In the morning, the transmission has become so rough I feel as though I am being rear ended. I have had it at two different dealerships to solve the issues and both have told me it is normal-and if it something were actually wrong a fault light would illuminate. I was issued a case manager with jeep corporate. She refused to return calls-I went three days calling her three times before she picked up.

Favorite Features

4WD system is solid. Pulls through sand like a gem.

Suggested Improvements

Sell it to someone you don't like and get a Ford Explorer or Volvo XC60.

- Problems already

2014 Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)

I have about 3500 miles on my new Grand Cheorkee limited. My first problem started almost immediately, the touch screen on the dash went out. I had no air conditioning no radio no navigation system nothing at all. When I took it in to the service department it suddenly started to function and they said unless it fails when they can see it they can not fix it., one day I was able to get it into the dealer when it had failed and they did fix it but it took three weeks to get the part in. My next problem is the transmission it shifts very bad between 1st and 2nd and from 2nd back into 1st. The dealer calls it a Jeep characteristic. You feel a clunk when it shifts and you hear the clunk.

Favorite Features

Even the techs from the Jeep 1-800 number state this is normal. It is hard to believe this because it is so noticeable. In this day and age how can a major vehicle manufacture produce a product with this very noticeable and irritating problem? Other issues involves the opening of the doors, sometimes it takes 4 or 5 clicks to open the doors instead of one, same is true for the rear hatch. I have found the dealer just does not want to deal with these problems and is always making excuses instead of fixing the problems.

Suggested Improvements

Even with these issues I do like the vehicle but I really wish both the Jeep cooperation and the dealer would take more responsibility in working out the problems instead of calling them Jeep characteristics and ignoring the problems.

 - doomed from day one

2014 Jeep Grand Cherokee Overland 4dr SUV 4WD (3.6L 6cyl 8A)

I picked up my new jeep on july 12 and on the way home the screen for the u connect went out and it was 90 degrees so no ac , no radio, nothing. I should have known better than to think that a Chrysler product was going to be a good move from my Chevrolet which never gave me a minutes trouble. this means that in the winter if this goes out you have no heat either and no manual way to defrost . very disappointed at my decision . and the carpet is the cheapest thing I have ever seen, and you cant clean it. it is at the dealer for the second time in three days now for the same thing. Big mistake,they didn't test these things at all . 47 thousand dollars worth of trouble

- The Worst They're Made Of

2014 Jeep Grand Cherokee Overland 4dr SUV 4WD (3.6L 6cyl 8A)

Well I had written a long review, but it didn't post because of Edmunds glitch. In short, transmission not smooth: jerks. Air suspension message error when not using it and not hot outside. Uconnect issues. Key Fob liftgate problems. Remote Start HVAC problems. Leather seats and dash prematurely cracking. Uconnect a joke compared to other systems: no convenience features such as Pandora, iheart radio, etc. Voice dictation laggy. Yelp search is a joke.

Favorite Features

Off road utility: that's it.

Suggested Improvements

All of the above stated. Customer service on the phones at the dealers are pathetic. I have had better service from a Hyundai and Ford dealer. The service techs don't clean their hands and put greasy smudges in the car. They blast your stereo settings to the max. They put scratches in your car interior. When you complain they don't do anything about it. The corporate customer service and higher ups are a joke. They side skirt the issues or blame you. They don't accept responsibility and use technicality of they have to "duplicate" to work on the issue (even if you have pictures). Just pathetic! A joke that this model is supposed to compare to Lexus RX.

- pdate after 3 weeks of ownership. Shame on Chrysler!

2014 Jeep Grand Cherokee Laredo 4dr SUV (3.6L 6cyl 8A)

Took delivery of my new 2014 Jeep Grand Cherokee. Drove it less than a mile from dealer. Transmission would not shift out of first, and radio would flip continuously. Faulty steering column control sensor. Took 1.5 weeks for the repair. Drove it for a week and the dash lit up like a Christmas tree. Dealer said they could not duplicate the error. Searching forums, I found others have this problem. Faulty ABS module. The dealer contacted Chrysler at my insistence, who said the ABS module is bad. It is on national B/O. I have been a loyal Jeep customer for years. Just know you are beta testing this vehicle. Never again!! Chrysler said they will not cover a rental, to make matters worse.

Favorite Features

The outside looks good, but who cares if it is junk.

Suggested Improvements

Recall this vehicle and stop selling it until you get the kinks worked out. Chrysler should cover loaners for service under warranty without having to open a case with their customer care center and have it elevated.